{"id":994,"date":"2023-04-20T11:29:04","date_gmt":"2023-04-20T09:29:04","guid":{"rendered":"https:\/\/www.pantehnic.ro\/axeria\/?page_id=994"},"modified":"2026-04-07T10:43:47","modified_gmt":"2026-04-07T08:43:47","slug":"petitii-online","status":"publish","type":"page","link":"https:\/\/www.axeria-iard.ro\/stagingGDPR\/petitii-online\/","title":{"rendered":"Petitii"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"994\" class=\"elementor elementor-994\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-48ccf75 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"48ccf75\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-318332b\" data-id=\"318332b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-924424e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"924424e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Axeria<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08b1d08 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"08b1d08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>&#8211; Petitii &#8211;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8b3b9d5\" data-id=\"8b3b9d5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-04d2674 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"04d2674\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-845ae22\" data-id=\"845ae22\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15518ac elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"15518ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-303f33a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"303f33a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-782f4bc\" data-id=\"782f4bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ead6b98 elementor-widget elementor-widget-heading\" data-id=\"ead6b98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PETITII PRIMITE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2793ca3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2793ca3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c1c9e3\" data-id=\"7c1c9e3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19c821d elementor-widget elementor-widget-text-editor\" data-id=\"19c821d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In vederea asigurarii transparentei modului de \u00eenregistrare \u015fi solu\u0163ionare a peti\u0163iilor, precum \u0219i a solicit\u0103rilor de solu\u021bionare alternativ\u0103 a litigiilor de c\u0103tre AXERIA IARD SA Lyon \u2013 Sucursala Bucuresti, va prezentam situatia petitiilor adresate companiei noastre:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-93f8dfd elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"93f8dfd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-375abdd\" data-id=\"375abdd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7724266 elementor-widget elementor-widget-shortcode\" data-id=\"7724266\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<table id=\"tablepress-6\" class=\"tablepress tablepress-id-6\">\n<thead>\n<tr class=\"row-1\">\n\t<td class=\"column-1\"><\/td><td class=\"column-2\"><\/td><td class=\"column-3\"><\/td><th class=\"column-4\">Perioada de raportare<\/th><td class=\"column-5\"><\/td><td class=\"column-6\"><\/td><td class=\"column-7\"><\/td><td class=\"column-8\"><\/td><td class=\"column-9\"><\/td>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">PETITII<\/td><td class=\"column-2\">    Anul precedent<br \/>\n         2025<\/td><td class=\"column-3\">        2026<br \/>\nianuarie -luna curenta<br \/>\n     (cumulat)<\/td><td class=\"column-4\"><\/td><td class=\"column-5\"> ULTIMELE 3 LUNI <br \/>\n  ALE PERIOADEI <br \/>\n  DE RAPORTARE<\/td><td class=\"column-6\"><\/td><td class=\"column-7\"><\/td><td class=\"column-8\"><\/td><td class=\"column-9\"><\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\"><\/td><td class=\"column-2\"><\/td><td class=\"column-3\"><\/td><td class=\"column-4\">Ianuarie<br \/>\n2026<\/td><td class=\"column-5\">Februarie<br \/>\n2026<\/td><td class=\"column-6\">Martie<br \/>\n2026<\/td><td class=\"column-7\"><\/td><td class=\"column-8\"><\/td><td class=\"column-9\"><\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Numarul total de petitii inregistrate unic per petent si per caz<\/td><td class=\"column-2\">739<\/td><td class=\"column-3\">70<\/td><td class=\"column-4\">70<\/td><td class=\"column-5\"><\/td><td class=\"column-6\"><\/td><td class=\"column-7\"><\/td><td class=\"column-8\"><\/td><td class=\"column-9\"><\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Numarul total de petitii intemeiate (solutionate favorabil), inregistrate unic<br \/>\nper petent si per caz<\/td><td class=\"column-2\">88<\/td><td class=\"column-3\">10<\/td><td class=\"column-4\">10<\/td><td class=\"column-5\"><\/td><td class=\"column-6\"><\/td><td class=\"column-7\"><\/td><td class=\"column-8\"><\/td><td class=\"column-9\"><\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">Numarul de petitii intemeiate (solutionate favorabil) referitoare la dosare de dauna<\/td><td class=\"column-2\">79<\/td><td class=\"column-3\">9<\/td><td class=\"column-4\">9<\/td><td class=\"column-5\"><\/td><td class=\"column-6\"><\/td><td class=\"column-7\"><\/td><td class=\"column-8\"><\/td><td class=\"column-9\"><\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">Numarul total de petitii pentru care dosarele de dauna au fost achitate<\/td><td class=\"column-2\">59<\/td><td class=\"column-3\">7<\/td><td class=\"column-4\">7<\/td><td class=\"column-5\"><\/td><td class=\"column-6\"><\/td><td class=\"column-7\"><\/td><td class=\"column-8\"><\/td><td class=\"column-9\"><\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">Numarul total de petitii finalizate nefavorabil, inregistrate unic per petent si per caz<\/td><td class=\"column-2\">650<\/td><td class=\"column-3\">60<\/td><td class=\"column-4\">60<\/td><td class=\"column-5\"><\/td><td class=\"column-6\"><\/td><td class=\"column-7\"><\/td><td class=\"column-8\"><\/td><td class=\"column-9\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4cf9cd8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4cf9cd8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3f68799\" data-id=\"3f68799\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ac05a7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ac05a7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ab6640\" data-id=\"2ab6640\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d86f1c6 elementor-widget elementor-widget-shortcode\" data-id=\"d86f1c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<table id=\"tablepress-7\" class=\"tablepress tablepress-id-7\">\n<thead>\n<tr class=\"row-1\">\n\t<td class=\"column-1\"><\/td><td class=\"column-2\"><\/td><td class=\"column-3\"><\/td><th class=\"column-4\">Perioada de raportare:<\/th><td class=\"column-5\"><\/td><td class=\"column-6\"><\/td>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">SOLICITARI DE SOLUTIONARE ALTERNATIVA A LITIGIILOR<\/td><td class=\"column-2\">Anul precedent 2025<\/td><td class=\"column-3\">Perioada de raportare: 2026 ianuarie -luna curenta (cumulat)<\/td><td class=\"column-4\"><\/td><td class=\"column-5\">ULTIMELE 3 LUNI ALE PERIOADEI DE RAPORTARE<\/td><td class=\"column-6\"><\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\"><\/td><td class=\"column-2\"><\/td><td class=\"column-3\"><\/td><td class=\"column-4\">Ianuarie<br \/>\n2026<\/td><td class=\"column-5\">Februarie<br \/>\n2026<\/td><td class=\"column-6\">Martie<br \/>\n2026<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Numarul total al solicitarilor de solutionare alternativa a litigiilor<\/td><td class=\"column-2\">0<\/td><td class=\"column-3\">0<\/td><td class=\"column-4\">0<\/td><td class=\"column-5\">0<\/td><td class=\"column-6\">0<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Numarul total al solicitarilor de solutionare alternativa a litigiilor solutionate efectiv<\/td><td class=\"column-2\">0<\/td><td class=\"column-3\">0<\/td><td class=\"column-4\">0<\/td><td class=\"column-5\">0<\/td><td class=\"column-6\">0<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">Numarul total al solicitarilor de solutionare alternativa a litigiilor solutionate favorabil asiguratilor, contractantilor, beneficiarilor, persoanelor prejudiciate sau reprezentantilor acestora<\/td><td class=\"column-2\">0<\/td><td class=\"column-3\">0<\/td><td class=\"column-4\">0<\/td><td class=\"column-5\">0<\/td><td class=\"column-6\">0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-421ed26 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"421ed26\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7697038\" data-id=\"7697038\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f419a7 elementor-widget elementor-widget-heading\" data-id=\"5f419a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROCEDURA DE  SOLUTIONARE A PETITIILOR<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-251784c4 elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"251784c4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4a9eaccc animated-fast elementor-invisible\" data-id=\"4a9eaccc\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38c99f8 elementor-tabs-view-vertical elementor-widget elementor-widget-tabs\" data-id=\"38c99f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5951\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-5951\" aria-expanded=\"false\">SCOP<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5952\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5952\" aria-expanded=\"false\">DOMENIU DE APLICARE<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5953\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5953\" aria-expanded=\"false\">DOCUMENTE DE REFERINTA<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5954\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5954\" aria-expanded=\"false\">DEFINITII<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5955\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5955\" aria-expanded=\"false\">RESPONSABILITATI<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5956\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5956\" aria-expanded=\"false\">DESCRIEREA ACTIVITATILOR<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-5951\" aria-expanded=\"false\">SCOP<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5951\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5951\" tabindex=\"0\" hidden=\"false\"><p><a href=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2023\/04\/Axeria_Logo_Couleurs.svg\"><img decoding=\"async\" class=\"aligncenter wp-image-263\" src=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2023\/04\/Axeria_Logo_Couleurs.svg\" alt=\"\" width=\"100\" height=\"44\" \/><\/a><\/p><p>Prezenta procedura are drept scop stabilirea modalitatilor de control al tuturor raspunsurilor la petiile primite in cadrul AXERIA IARD SA Lyon \u2013 Sucursala Bucuresti, in concordanta cu cerintele Normei ASF nr 18 \/ 13.07.2017.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5952\" aria-expanded=\"false\">DOMENIU DE APLICARE<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5952\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5952\" tabindex=\"0\" hidden=\"hidden\"><p><a href=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2023\/04\/Axeria_Logo_Couleurs.svg\"><img decoding=\"async\" class=\"aligncenter wp-image-263\" src=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2023\/04\/Axeria_Logo_Couleurs.svg\" alt=\"\" width=\"100\" height=\"44\" \/><\/a><\/p><p>Prezenta procedura se aplica de catre toti salariatii din cadrul tuturor structurilor organizatorice ale AXERIA IARD SA Lyon \u2013 Sucursala Bucuresti. leo. Phasellus viverra nulla ut metus varius laoreet. Sed aliquam ultrices mauris.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5953\" aria-expanded=\"false\">DOCUMENTE DE REFERINTA<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5953\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5953\" tabindex=\"0\" hidden=\"hidden\"><p><a href=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2023\/04\/Axeria_Logo_Couleurs.svg\"><img decoding=\"async\" class=\"aligncenter wp-image-263\" src=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2023\/04\/Axeria_Logo_Couleurs.svg\" alt=\"\" width=\"100\" height=\"44\" \/><\/a><\/p><p>\u2192 Legea nr 237 \/ 2015 privind autorizarea si supravegherea activitatii de asigurare \u0219i reasigurare<br \/>\u2192 Legea nr 132 \/ 2017 privind asigurarea obligatorie de raspundere civila auto pentru prejudicii produse tertilor prin accidente de vehicule si tramvaie<br \/>\u2192 Norma ASF nr 18 \/ 2017 privind procedura de solu\u0163ionare a peti\u0163iilor referitoare la activitatea societ\u0103\u021bilor de asigurare \u0219i reasigurare \u015fi brokerilor de asigurare<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5954\" aria-expanded=\"false\">DEFINITII<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5954\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5954\" tabindex=\"0\" hidden=\"hidden\"><p><a href=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2023\/04\/Axeria_Logo_Couleurs.svg\"><img decoding=\"async\" class=\"aligncenter wp-image-263\" src=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2023\/04\/Axeria_Logo_Couleurs.svg\" alt=\"\" width=\"100\" height=\"44\" \/><\/a><\/p><p><strong>Petent<\/strong> \u2013 persoana fizica sau juridica care are calitatea de asigurat, contractant, beneficiar, persoana prejudiciata sau reprezentanti ai acestora, asa cum sunt definiti de legisla\u021bia in vigoare;<br \/><strong>Petitie<\/strong> \u2013 cererea, reclamatia, sesizarea, formulata in scris ori prin posta electronica, prin intermediul careia un petent i\u015fi exprima nemultumirea cu privire la activitatea societatii.<br \/><strong>Registrul Unic al Petitiilor<\/strong> \u2013 registrul electronic al petitiilor unde se introduc informatiile prezentate in petitiile primite, precum si toate informatiile solicitate de catre ASF prin modelul de raportare trimestriala.<br \/><strong>Aplicatie informatica<\/strong> \u2013 aplicatia informatica specifica in care se inregistreaza reclamatiile clientilor si cu ajutorul careia se pot realiza rapoarte pe anumite categorii de probleme.<br \/><strong>Responsabil proces<\/strong> \u2013 angajatul AXERIA IARD SA Lyon \u2013 Sucursala Bucuresti care are datoria indeplinirii unui anumit proces, conform responsabilitatilor specifice si individuale mentionate in fisa postului. Responsabilitatea solutionarii eventualelor reclamatii care au legatura cu procesele derulate revine inspectorului de asigurare (in cazul petitiei referitoare la procesul de subscriere), specialistului lichidare daune (in cazul petitiei referitoare la procesul de instrumentare a daunelor) etc.<br \/><strong>Echipa de Analiza si Solutionare a Petitiilor (EASP)<\/strong> \u2013 echipa desemnata de catre AXERIA IARD SA Lyon \u2013 Sucursala Bucuresti sa decida asupra celei mai bune solutii de raspuns adresate reclamantilor sau institutiilor prin care se fac reclamatii, care cuprinde persoane specializate si cu experienta in domeniul asigurarilor, pe clasele de asigurare pentru care compania este autorizata.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5955\" aria-expanded=\"false\">RESPONSABILITATI<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5955\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5955\" tabindex=\"0\" hidden=\"hidden\"><p><a href=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2023\/04\/Axeria_Logo_Couleurs.svg\"><img decoding=\"async\" class=\"aligncenter wp-image-263\" src=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2023\/04\/Axeria_Logo_Couleurs.svg\" alt=\"\" width=\"100\" height=\"44\" \/><\/a><\/p><p><strong>Echipa de Analiza si Solutionare a Petitiilor are urmatoarele responsabilitati:<\/strong><\/p><p>\u2192 Primeste si inregistreaza petitia in registrul unic al petitiilor;<br \/>\u2192 Solicita informatii cu privire la situatia reclamata de la persoanele responsabile (inspector de asigurari \/ specialist lichidare daune);<br \/>\u2192 Aduna informatiile din aplicatiile electronice specifice procesului reclamat, privitoare la cazul semnalat in petitie;<br \/>\u2192 Analizeaza aspectele mentionate in petitie coroborate cu informatiile obtinute privitoare la procesul reclamat si formuleaza in termenele stabilite un raspuns argumentat tehnic si legal. In raspunsul formulat se va preciza daca in urma evenimentului produs despagubirea poate fi stabilita pe cale amiabila sau sunt necesare metode alternative de solutionare a litigiilor, prevazute de dispozitiile legale in vigoare;<br \/>\u2192 Reanalizeaza reclamatia in urma dispunerii acestui lucru de catre ASF sau in urma revenirii petentului cu elemente noi care pot fi luate in considerare in analiza cazului;<br \/>\u2192 Inainteaza raspunsul formulat persoanelor semnificative in vederea semnarii adresei oficiale de raspuns;<br \/>\u2192 Decide daca petitia este fondata sau nu si cine este responsabilul de proces care, prin actiunea sa, a determinat aparitia petitiei;<br \/>\u2192 Transmite raspunsul avizat si aprobat catre destinatar;<br \/>\u2192 Inregistreaza inchiderea petitiilor in aplicatia informatica;<br \/>\u2192 Raspunde la apelurile telefonice venite prin numarul de telefon permanent accesibil publicului si transmite catre solicitant informatii privind stadiul rezolvarii petitiilor;<br \/>\u2192 Alcatuieste si transmite periodic catre ASF raportarea conform anexei la Norma 18 \/ 2017, conform termenelor stabilite.<br \/>\u2192 Alcatuieste si transmite raportari privind situatia reclamatiilor inregistrate, in functie de solicitari, catre directorul societatii.<\/p><p><strong>Coordonatorul Echipei de Analiza si Solutionare a Petitiilor:<\/strong><\/p><p>\u2192 Analizeaza si semneaza raspunsul formulat de Echipa de Analiza si Solutionare a Petitiilor, inainte ca acesta sa fie transmis spre aprobare Directorului General;<br \/>\u2192 Obtine aprobarea Directorului General, in cazul in care acest lucru este necesar;<br \/>\u2192 Raspunde de activitatea desfasurata de Echipa de Analiza si Solutionare a Petitiilor si de legalitatea solutiei adoptate in fiecare caz analizat;<br \/>\u2192 Analizeaza si avizeaza toate raspunsurile si raportarile intocmite de Echipa de Analiza si Solutionare a Petitiilor;<br \/>\u2192 Organizeaza si verifica activitatea lucratorilor din Echipa de Analiza si Solutionare a Petitiilor in vederea respectarii termenelor de raspuns la reclamatiile inregistrate;<br \/>\u2192 Preia petitiile venite de la ASF\/ adresa electronica dedicate \/ direct de la petenti;<br \/>\u2192 Realizeaza o prima investigare privind reclamatia primita si in functie de clasa de asigurari in care se incadreaza polita de referinta a petentului, repartizeaza reclamatia lucratorului de specialitate din cadrul Echipei de Analiza si Solutionare a Petitiilor, lucrator ce se va ocupa de introducerea reclamatiei si culegerea de informatii privitoare la aspectele sesizate in petitie. Pe baza datelor primite, lucratorul intocmeste proiectul de raspuns si il inainteaza coordonatorului Echipei de Analiza si Solutionare a Petitiilor, pentru verificare;<br \/>\u2192 Urmareste si monitorizeaza timpul de raspuns pentru solutionarea fiecarei petitii.<br \/>\u2192 Se ingrijeste permanent de instruirea lucratorilor din compartiment cu privire la conditiile de asigurare, norme de lucru, proceduri.<\/p><p><strong>Directorul General<\/strong><\/p><p>Numeste o persoana pentru a prelua responsabilitatile privind inregistrarea, analiza, si raspunsul reclamatiilor primite, mentionand aceste atributii in fisa postului persoanei numite ca responsabil cu solutionarea petitiilor.<\/p><p><strong>Responsabilul de proces<\/strong><\/p><p>Suplimentar atributiilor pe care le are, fiecare responsabil de proces va analiza, investiga si va formula in scris raspunsul pentru fiecare petitie primita, iar in termen de 24 h il inainteaza coordonatorului Echipei de Analiza si Solutionare a Petitiilor<\/p><p><strong>Operatorul Call Center<\/strong><\/p><p>\u2192 Preia si transcrie informatiile furnizate telefonic de petent;<br \/>\u2192 Transmite prin email catre Coordonatorul Echipei de Analiza si Solutionare a Petitiilor informatia preluata telefonic;<br \/>\u2192 Transmite telefonic catre solicitant raspunsul primit de la persoana avizata din cadrul Echipei de Analiza si Solutionare a Petitiilor.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5956\" aria-expanded=\"false\">DESCRIEREA ACTIVITATILOR<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5956\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5956\" tabindex=\"0\" hidden=\"hidden\"><p><a href=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2023\/04\/Axeria_Logo_Couleurs.svg\"><img decoding=\"async\" class=\"aligncenter wp-image-263\" src=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2023\/04\/Axeria_Logo_Couleurs.svg\" alt=\"\" width=\"100\" height=\"44\" \/><\/a><\/p><p><strong>Clientul, autoritatile sau orice alt factor afectat direct sau indirect de deciziile salariatilor companiei, pot reclama\/ contesta urmatoarele:<\/strong><\/p><p>\u2192 Activitatea personalului din societate;<br \/>\u2192 Termene, intarzieri;<br \/>\u2192 O decizie\/ o solutie.<br \/>Reclamatiile inregistrate in cadrul AXERIA IARD SA Lyon \u2013 Sucursala Bucuresti, in functie de continutul lor, pot avea implicatii financiare majore, care pot duce la aparitie unui diferend. Timpul solutionarii unei reclamatii trebuie sa fie cat mai scurt, maxim in limitele legale prevazute.<\/p><p><strong>1. Primirea petitiilor<\/strong><\/p><p>Caile prin care se pot primi petitii sunt:<\/p><p>Verbal<br \/>\u2192 Telefonic<br \/>\u2192 Prezentare la sediul AXERIA IARD SA Lyon \u2013 Sucursala Bucuresti.<\/p><p>Scris<br \/>\u2192 Online;<br \/>\u2192 Fax;<br \/>\u2192 Posta.<\/p><p>Petitiile care urmeaza a fi inregistrate pot fi clasificate astfel:<\/p><p>\u2192 Solicitari de informatii de la ASF sau alte organizatii;<br \/>\u2192 Petitii formulate fie de catre o persoana fizica, fie de catre o persoana juridica.<\/p><p><strong>2. Inregistrarea petitiilor<\/strong><\/p><p>\u2192 Petitii prin apeluri telefonice<br \/>In cazul comunicarii telefonice a petitiilor, acestea vor fi preluate si inregistrate de operatorul Call Center , care va transmite petitia transcrisa catre Echipa de Analiza si Solutionare a Petitiilor.<\/p><p>\u2192 Petitii prin prezentarea la sediul AXERIA IARD SA Lyon \u2013 Sucursala Bucuresti<br \/>In cazul prezentarii petentului la sediul AXERIA IARD SA Lyon \u2013 Sucursala Bucuresti, acesta va fi indrumat direct catre Coordonatorul Echipei de Analiza si Solutionare a Petitiilor care ii va solicita formularea unei petitii in scris in vederea inregistrarii ei. In cazul in care petentul are deja formulata petitia pe format de hartie, i se va realiza o copie a acesteia. Atat pe original, cat si pe copie, se va mentiona numarul unic din Registrul Unic al Petitiilor, dupa care copia se inmaneaza reclamantului. Ulterior, Coordonatului Echipei de Analiza si Solutionare a Petitiilor inregistreaza petitia in aplicatia informatica.<\/p><p>\u2192 Petitii prin posta sau fax<br \/>In cazul in primirii petitiillor prin posta sau fax de catre persoane cu astfel de responsabilitati, acestea, odata inregistrate in Registrul Unic al Petitiilor, vor fi transmise catre Coordonatorul Echipei de Analiza si Solutionare a Petitiilor care le va introduce in aplicatia informatica.<\/p><p>\u2192 Petitii online<br \/>In cazul primirii petitiilor la adresa de mail\u00a0<a class=\"mail\" href=\"mailto:petitii@axeria-iard.ro\">petitii@axeria-iard.ro<\/a>, acestea sunt inregistrate in aplicatia informatica de catre lucratorul Echipei de Analiza si Solutionare a Petitiilor.<\/p><p>In toate cazurile de mai sus, lucratorul Echipei de Analiza si Solutionare a Petitiilor va completa cu atentie campurile specific din aplicatia informatica cu datele cerute de aceasta, respectiv:<br \/>\u2192 datele de identificare ale persoanei care face petitia (nume, prenume, calitatea pe care o are, numar telefon, adresa);<br \/>\u2192 modalitatea primirii inregistrarii (apel telefonic, e-mail, fax, posta, prezentare la sediu);<br \/>\u2192 referinte ale petitiei (tip asigurare, serie si numar contract, numar dosar de dauna etc);<br \/>\u2192 obiectul petitiei.<\/p><p>Dupa inregistrare, petitia este automat transmisa catre Coordonatorul Echipei de Analiza si Solutionare a Petitiilor.<\/p><p><strong>3. Solutionarea petitiilor<\/strong><\/p><p>\u2192 Coordonatorul Echipei de Analiza si Solutionare a Petitiilor va efectua o investigare primara in urma careia, in functie de clasa de asigurari in care se incadreaza polita de referinta a petentului, o va repartiza lucratorului din cadrul Echipei de Analiza si Solutionare a Petitiilor care se va ocupa de culegerea de informatii cu privire la situatia semnalata si care va transmite petitia si solicitarea de informatii catre Responsabil de Proces.<\/p><p>\u2192 In termen de 24 h de la primirea petitiei de la lucratorul din cadrul Echipei de Analiza si Solutionare a Petitiilor, Responsabilul de Proces va formula in scris un raspuns argumentat temeinic, cu privire la toate aspectele mentionate in petitie precizand daca in urma evenimentului produs despagubirea poate fi stabilita pe cale amiabila sau sunt necesare metode alternative de solutionare a litigiilor, prevazute de dispozitiile legale in vigoare. Nota de fundamentare o va transmite prin e-mail catre Coordonatorul Echipei de Analiza si Solutionare a Petitiilor insotita de eventuale probe scrise.<\/p><p>\u2192 Aplicatia informatica va genera un mesaj de atentionare (\u201creminder\u201d) catre Coordonatorul Echipei de Analiza si Solutionare a Petitiilor si gestionarul petitiei (care trebuie sa formuleze un raspuns) incepand cu trei zile inaintea termenului scadent de formulare a raspunsului.<\/p><p>\u2192 Lucratorul din cadrul Echipei de Analiza si Solutionare a Petitiilor va transmite pe email zilnic o atentionare catre persoanele in a caror sarcina intra formularea unui raspuns la o petitie si nu au facut acest lucru in termenul indicat. La cerere, aceasta va fi transmisa si Directorului General in vederea informarii acestuia asupra respectarii reglementarilor interne.<\/p><p>\u2192 Fiecare angajat are obligatia de a raspunde in maxim 24 ore oricarei solicitari venite din partea lucratorilor din cadrul Echipei de Analiza si Solutionare a Petitiilor cu privire la aspecte legate de solutionarea petitiilor si formularea raspunsurilor catre petenti.<\/p><p>\u2192 Nota de fundamentare formulata de Responsabilul de Proces inscrisa in aplicatia informatica sau transmisa catre lucratorul din cadrul Echipei de Analiza si Solutionare a Petitiilor va sta la baza formularii raspunsului la reclamatie. Raspunsul va fi redactat de lucratorul din cadrul Echipei de Analiza si Solutionare a Petitiilor competent pentru cazul analizat si inaintat catre Coordonatorul Echipei de Analiza si Solutionare a Petitiilor pentru verificare.<\/p><p>\u2192 Raspunsul va fi transmis de lucratorul Echipei de Analiza si Solutionare a Petitiilor catre petent in functie de modalitatea solicitata, pe caile prezentate anterior sau pentru a fi analizat si semnat de catre Coordonatorul Echipei de Analiza si Solutionare a Petitiilor, apoi persoanei semnificative imputernicite sa semneze adresele de raspuns, in cazul in care acestea urmeaza a fi transmise catre ASF sau alte organizatii indreptatite sa solicite astfel de informatii.<\/p><p>\u2192 Dupa transmiterea raspunsului catre destinatar, lucratorul Echipei de Analiza si Solutionare a Petitiilor va inchide petitia in aplicatia informatica, trecand-o la starea \u201cRezolvata\u201d si mentionand daca aceasta a fost fondata sau nu, in functie de raspunsul formulat.<\/p><p>\u2192 Orice dispozitie primita de la ASF, de reanalizare a solutiei comunicate ASF si\/sau petentului, se va trata ca o noua petitie, aceasta trecand, daca este cazul, prin toate etapele procesului de analiza si solutionare a petitiilor.<\/p><p>\u2192 In acelasi mod descris mai sus vor fi tratate si revenirile petentilor prin care acestia aduc elemente noi legate de caz, care pot fi luate in considerare intr-o noua analiza a petitiei.<\/p><p>\u2192 La solutionarea petitiilor, salariatii vor avea in vedere in principal rezolvarea acestora pe cale amiabila.<\/p><p><strong>4. Analiza reclamatiilor<\/strong><\/p><p>Coordonatorul Echipei de Analiza si Solutionare a Petitiilor monitorizeaza datele din aplicatia informatica privind petitiile, modul si timpul de solutionare a acestora. Pe baza datelor extrase din aplicatia informatica, Coordonatorul Echipei de Analiza si Solutionare a Petitiilor analizeaza lunar rapoarte privind situatia petitiilor inregistrate si modul de solutionare a acestora, ce vor fi utilizate ca date de intrare in analiza de management:<br \/>\u2192 Numarul total de petitii;<br \/>\u2192 Numarul total de petitii fondate;<br \/>\u2192 Numarul de petitii intemeiate la dosarele de dauna;<br \/>\u2192 Numarul total de petitii pentru care dosarele de dauna au fost achitate;<br \/>\u2192 Numarul total de petitii finalizate nefavorabil.<\/p><p>Coordonatorul Echipei de Analiza si Solutionare a Petitiilor propune corectii privitoare la neconformitatile care au generat petitiile. Dupa aprobarea de catre conducere a masurilor preventive si\/ sau corective propuse, Coordonatorul Echipei de Analiza si Solutionare a Petitiilor transmite salariatilor deciziile si verifica implementarea actiunilor corective\/ preventive stabilite.<\/p><p>Nota: De asemenea, orice petitie\/reclamatie se poate adresa si direct ASF. Mai multe informatii se gasesc in linkul urmator\u00a0<a class=\"mail\" href=\"https:\/\/asfromania.ro\/consumatori\/petitii\" target=\"blank\">https:\/\/asfromania.ro\/consumatori\/petitii<\/a>.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b91be8e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b91be8e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e2d28a5\" data-id=\"e2d28a5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ffbc37e elementor-widget elementor-widget-text-editor\" data-id=\"ffbc37e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>PENTRU A TRIMITE O PETITIE <a href=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/petitii_online\/petitii_transmise.html\">click aici<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1e5eae18 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e5eae18\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-70335257\" data-id=\"70335257\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32aa32d4 elementor-widget elementor-widget-image\" data-id=\"32aa32d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"454\" src=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2023\/07\/Axeria_Logo_Blanc-1024x454.png\" class=\"attachment-large size-large wp-image-5475\" alt=\"axeria iard - calculator rca-logo\" srcset=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2023\/07\/Axeria_Logo_Blanc-1024x454.png 1024w, https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2023\/07\/Axeria_Logo_Blanc-300x133.png 300w, https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2023\/07\/Axeria_Logo_Blanc-768x340.png 768w, https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2023\/07\/Axeria_Logo_Blanc-1536x680.png 1536w, https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2023\/07\/Axeria_Logo_Blanc.png 1996w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68cb90c4 elementor-mobile-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"68cb90c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-building\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">AXERIA IARD SA Lyon \u2013 Sucursala Bucuresti<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-map-marker-alt\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Str. Gheorghe Titeica 212-214 (Floreasca), Sector 2, Bucuresti - Cladirea Ethos House, Etaj 2<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-book-open\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">J2021011706408 CUI 44552384<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-list-alt\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Autorizata si inregistrata sub numarul 352893200 si supervizata de Autorit\u00e9 de contr\u00f4le prudentiel et de r\u00e9solution (ACPR) Franta https:\/\/acpr.banque-france.fr<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-208d4164\" data-id=\"208d4164\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d3f34d1 elementor-widget elementor-widget-text-editor\" data-id=\"3d3f34d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>PROTECTIA DATELOR<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6acf5d0 elementor-widget elementor-widget-text-editor\" data-id=\"6acf5d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/clauza-decontare\/\"><span style=\"color: #ffffff;\">Clauza de decontare directa<\/span><\/a><\/p><p><a href=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/petitii-online\/\"><span style=\"color: #ffffff;\">Petitii<\/span><\/a><\/p><p><a href=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/politica-cookies\/\"><span style=\"color: #ffffff;\">Politica de cookies<\/span><\/a><\/p><p><a href=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/termeni-si-conditii\/\"><span style=\"color: #ffffff;\">Termeni si conditii<\/span><\/a><\/p><p><a href=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/politica-de-confidentialitate-gdpr\/\"><span style=\"color: #ffffff;\">Politica de confidentialitate &#8211; GDPR<\/span><\/a><\/p><p>\u00a0<\/p><p style=\"text-align: center;\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-14783320\" data-id=\"14783320\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d839eac elementor-widget elementor-widget-text-editor\" data-id=\"6d839eac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>LINK-URI UTILE<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59f63bed elementor-widget elementor-widget-text-editor\" data-id=\"59f63bed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/asfromania.ro\/\">Autoritatea de supraveghere financiara (ASF)<\/a><\/span><\/p><p><a href=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/petitii\/\"><span style=\"color: #ffffff;\">Petitii AXERIA-IARD LION &#8211; Sucursala Bucuresti<\/span><\/a><\/p><p><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/anpc.ro\/\">Protectia consumatorilor (ANPC)<\/a><\/span><\/p><p><a href=\"https:\/\/www.axeria-iard.ro\/stagingGDPR\/wp-content\/uploads\/2026\/04\/Raport-tarife-referinta-Nov-2025.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #ffffff;\">Raport tarife de referinta RCA<\/span><\/a><\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59bd727d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59bd727d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4ec803a\" data-id=\"4ec803a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef6779a elementor-widget elementor-widget-text-editor\" data-id=\"ef6779a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Axeria-Iard \u00a9 2023 &#8211; Toate drepturile rezervate &#8211; design by <span style=\"color: #ccffff;\"><a style=\"color: #ccffff;\" href=\"https:\/\/www.mcgmwebdesign.ro\/\">MCGM Web Design<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Axeria &#8211; Petitii &#8211; PETITII PRIMITE In vederea asigurarii transparentei modului de \u00eenregistrare \u015fi solu\u0163ionare a peti\u0163iilor, precum \u0219i a solicit\u0103rilor de solu\u021bionare alternativ\u0103 a litigiilor de c\u0103tre AXERIA IARD SA Lyon \u2013 Sucursala Bucuresti, va prezentam situatia petitiilor adresate companiei noastre: PROCEDURA DE SOLUTIONARE A PETITIILOR SCOP DOMENIU DE APLICARE DOCUMENTE DE REFERINTA DEFINITII [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-994","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Petitii - Axeria-iard<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Petitii - Axeria-iard\" \/>\n<meta property=\"og:description\" content=\"Axeria &#8211; 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